Customer service could improve
"I had called in to request status, as the website offered no time frame... I believe Keith or whatever his name is answered the phone very abruptly, no kindness, he just sounded very annoyed. I almost wanted to cancel the order but it was a gift so I sucked it up. "
"The price on Ciocca's website was $100 cheaper than through the dealer. Service at Subaru has been great so far."
Great prices on parts
"Great prices on parts! Easy to find what In want."
2016 Subie Hyper-Blue
"Great price. Fast delivery. Who could ask for more. "
Another Happy Customer
"Not only did I get the parts on time, the internet price was awesome great discount keep it up."
Waiting for my Subie parts..
"the emails sent by Ciocca Subaru were confusing. I received 4 of them, telling me the status of my order.the 3rd told me my order was ready for pickup,minutes later I received the 4th telling me that my order shipped. So I waited 3-4 days for my order to arrive. Nothing! So I called to ask about my order. They told me I had to pick it up. Why did you sent an email telling me it shipped if I had to pick it up??? If you would have just sent the email telling me my order was ready for pickup i would have been able to pick it up the same day. Instead I had to wait a week to pick it up. NOT COOL CIOCCA! "
"The site was easy to navigate, the part was in stock, and it arrived in perfect condition. The price was excellent, and the part was exactly what I ordered. Very happy!!"
"Excellent communication and handling my order."
BEST SUBARU PARTS STORE ON THE EAST COAST, BAR NONE!!!
"Each experience we have had with Frank and his crew is better than the one before it, always improving never failing. Really wish the people we deal with in Baltimore are this professional, dependable and on the ball. Kudos to all you guys!!!!Best Regards,Walter Parrish"
"Smooth online transaction. Excellent customer service. "
"I enjoy going to Ciocca for parts. Most of the time they are priced right. Some aren't priced too great. But that is the nature of the beast when buying OEM parts. Everybody is really friendly and always willing to help out. Buying the parts at parts.cioccasubaru.com was very easy and painless. They had the parts ready to go when I arrived to pick it up. I will be buying parts again in the future. "
"Got my order pretty quick. The only down side is I ordered the wrong parts. Hard tell from the pics. But other than that. Good service"
"Very competitive prices (lowest), quick fulfillment of order and shipping. Will definitely use again."
"Fast shipping, great product"
"When I'm looking for genuine Subaru replacement parts for my 2004 Subaru WRX STI. This is the place I rely on for fast and accurate ordering."
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