• ADDRESS
    M5H 1T1
  •  
  • BUSINESS HOURS
    Mon - Fri 10:00AM to 6:00PM EST
    GENERAL PHONE
    416-CONTACTS
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    service@contactsexpress.ca
    SUPPORT PHONE
    1-877-335-8745

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • checkmark icon PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 8.46/10
Chance of future purchase: 8.73/10
Shipping & packaging: 5.83/10
Customer service: 8.89/10
Return/Replacement policy: 5.00/10
Click a star to Write a Review!
3/5
2018-09-16

"Not happy that it suggests the shipping is free on orders over $99, then add a processing fee and shipping. I think this is misleading!!"

Helpful Cool
contactsexpress's Avatar
contactsexpress from Contactsexpress.ca has responded
Posted Sep-17-2018

“Thank you for choosing ContactsExpress.ca! It appears that your order came through on a special link that offers the lenses at a promotional price. Unfortunately, we are unable to offer free shipping along with the promotional pricing. The eligibility for free shipping requires that the products be regular priced where the initial product page will state 'This item qualifies for Free Shipping.' Certain promotional offers do not qualify for free shipping, however please consider our grand total price- its the best total price on the Internet and we guarantee that.
Thank you!”


5/5
2018-09-16

Give a review to the contacts crew

"Very pleasant. Thank you."

Helpful Cool

5/5
2018-09-15

Easy and cheap

"So glad I went back here. Cheapest contacts I could find and great coupons."

Helpful Cool

5/5
2018-09-15

"Good price, definitly reorder"

Helpful Cool

5/5
2018-09-15

The proof is in the pudding

"Easy website to navigate, fast delivery and account makes re-ordering simple."

Helpful Cool

5/5
2018-09-15

"I always order my contact lenses on this site. They are usually more cheaper than the other sellers. "

Helpful Cool

5/5
2018-09-14

Happy shipper

"I can't wait to get my contacts! "

Helpful Cool

5/5
2018-09-14

"The experience is great. Thank you!"

Helpful Cool

5/5
2018-09-14

"Great service!

I was having issues with payment and someone reached out to me very quickly with a solution.
"

Helpful Cool

3/5
2018-09-13

Hopefully they come fast!!

"I'm hoping they come fast, otherwise I'm not sure I can rate oveall satisfaction yet! Pricing is middle road. I could have gotten it cheaper if I didn't mind waiting a week or more. But taking a chance on this one."

Helpful Cool

5/5
2018-09-13

So Far So Good

"So far im very happy! Well priced and just what I was looking for. Will report back when I get my package!"

Helpful Cool

5/5
2018-09-13

Easy Peasy

"Well that was easy, good prices too"

Helpful Cool

5/5
2018-09-13

"It was fast and easy, but I wish there was an area of comments during the check-out."

Helpful Cool

1/5
2018-09-13

Too Long for shipping

"I did a purchase the 6th of September and your expedition team sent my contact lenses the 13th of September, it's unacceptable!!"

Helpful Cool
contactsexpress's Avatar
contactsexpress from Contactsexpress.ca has responded
Posted Sep-14-2018

“Thank you for choosing ContactsExpress.ca! Please accept our sincere apologies for the inconvenience that has been caused to you due to the late delivery of your product. We always prioritize complete satisfaction of our customers and make sure that the products reach them within the specified time limit. Unfortunately in some cases certain situations will came up suddenly causing us to fail to dispatch the items within the planned time frame. We are extremely apologetic for the delay you have experienced, and we are making an effort to ensure that such delay in shipping products will not occur in future.
Thank you!”


4/5
2018-09-13

"A little frustrating, as coupons couldn't be used (even one that was emailed to me) ad prices were different when logged in at different times, etc. Hard to explain, but when I went to place reorder, the price was $68 a box, when clicked through email link, price was $59 a box, but when I googled the brand I use and clicked on your link the price said $51 a box. Naturally I put the $51 in my cart, and then the price was actually $52 something a box. So, STILL the cheapest price, easy to use website, but very inconsistent pricing."

Helpful Cool

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