dollskill.com
1,479 reviews
8.78 / 10
  • ADDRESS
    94103
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    4159326809
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    contact@dollskill.com
    SUPPORT PHONE
    415-932-6809

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • option not available Standard Next Day
  • checkmark icon International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • checkmark icon International Order
  • option not available Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 9.10/10
Chance of future purchase: 9.20/10
Shipping & packaging: 9.00/10
Customer service: 9.00/10
Return/Replacement policy: 8.52/10
Click a star to Write a Review!
5/5
2018-07-11

Excellent customer support

"I had an issue with a product I had received and DOLLSKILL customer support took care of the situation the same day I reached out to them. The quickest, easiest and most friendly response I’ve ever gotten from any customer service team, period! Love them!!! "

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5/5
2018-07-11

Refund

"Received an awesome pair of sandals (that I loved). They broke after 2 wears. Dolls kill was unable to replace the sandals due to the size being sold out, so they issued me a full refund. This is the first time I've ever had quality issues with my product. Friendly and with integrity. I will continue purchasing from Dolls kill due to this experience. "

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1/5
2018-07-04

DAMAGED ITEM, DID NOT RECEIVE REFUND

"Initially, I had a great experience with Doll's Kill. I love the uniqueness of their clothes and products, it suits me well and as a person of influence, I was excited to rep their brand. I spent well over a hundred dollars and spent $20 on shipping! That is, until I got a damaged item. I got in contact with someone via phone who was rude and cold to me and she had me send the pictures of the damaged item, which I did promptly. They offered me 15% in store credit to keep the item, which did not suffice so I asked what other options they offer in terms of refunds. They said if I sent it back, they would offer instore credit. I said, again this does not suffice because it wasn't MY FAULT that they sent me a damaged item. The person I spoke to offered little sympathy and informed they they "don't offer refunds", well they took the money off of my debit card instantly. So why couldn't MY MONEY be refunded since it was their fault?! I have never dealt with a company who had their consumers jump through so many hoops JUST for in store credit. I am worried to even send the outfit in, that they won't even give me in store credit. I've been disappointed, inconvenienced and thoroughly annoyed. I will never EVER deal with Dolls Kill again, you could have had a long term customer, but I will not support a disingenuous company!"

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No Avatar
DollsKillsAU from Dolls Kill has responded
Posted Jul-11-2018

“Hi briannajordanmac,

We're sorry to hear about your recent experience with us and wanted to reach out to try and resolve this for you. We'll send you a DM for your contact info so we can get in touch!”


5/5
2018-06-20

Great Service

"I bought two items that were lost in the mail and they promptly sent me replacement items. Much appreciates fast service. "

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5/5
2018-06-19

They’re great!

"All of my past transactions with this site have been great. Shipping is always free and it’s fast too. I’ve returned items and received refunds shortly after, I’ve had one defective item and was given a completely new item at no cost to me. Not to mention the helpful and kind associates as well who deliver speedy replies to solve a problem. Never had a bad experience with them, never expect to. Good quality items as well."

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3/5
2018-06-13

No refund for defective item.

"I got a big hole on my dress. You can't wear it like that. They don't give me a return label nor a refund. But they will give me 30% store credit for unwearable dress, then I even asked can I get 50% store credit for this UNWEARABLE piece of junk. They said NO. If you get DEFECTIVE items in your package, they will only give you 30% store credit????? Or you pay your own return for store credit only. Think about it, should you risk shopping here?

I just piad another $9 for returning because I hate them so much. Dont shop here ever again!!

***Latest update: I 've got full refund and shipping cost. ***
"

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1/5
2018-05-24

KEEP YOUR MONEY, NOT WORTH HEADACHE!

"If I could rate Dolls Kill 0 STARS, I would! I unfortunately ordered from this company because they were supposed to be the best and came highly recommended....WRONG WRONG WROOONG! I ordered two pairs of shoes from them, and paid the extra 2 day shipping fee because I was excited about recieving the shoes. Not only did my shoes arrive 4 DAYS LATE, they were not the size I ordered. I called customer service, and spoke to a very monotone, uninterested, unsympathetic person who sounded like they were just reading from a script. The "Supervisor" was even worse... so after being told to take pictures of both pairs of shoes, with measurements of the heels, they would pay for the return shipping, where I would receive "store credit", meaning I would have to REORDER THE SAME SHOES, BECAUSE THEY DO NOT DO EXCHANGES, AND PAY FOR THE SHIPPING...AGAIN! THEN PRAY THEY DID NOT MAKE THE SAME MISTAKE TWICE! I really wish it was so easy, and that was the case, after I email them the pictures, per their request, I recieved a reply from someone named "Darby" whom I'm pretty sure is not a real person and had no clue about what was going on. I WOULD NOT RECOMMEND this money hungry company to ANYONE!! This was my FIRST and LAST time with ordering from this company, very unprofessional, horrible experience all the way the around. All I wanted was the shoes I ordered and PAID FOR! They have done NOTHING to rectify the situation, but hey why should they right... they already got their money! I'm just a dumb consumer who thought this was a reputable company."

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4/5
2018-04-03

Awesome

"Two words!
Free Shipping!
Awesome merchandise that warms my alternative soul.

Customer service is super helpful and didn’t mind helping me despite it was my own mistake on my order.
I love the causal vibe and feel of everything. This site is for any doll looking 4 the hookup.
"

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5/5
2018-03-29

Luv u dolls kill

"Bought some pants from the San Fransisco pop-up shop while on vacation. Unfortunately, the fabric ripped the very next day for no apparent reason. The policy is that clothes must be returned to the pop-up store, but since I live on the other side of the country, Dolls Kill made an exception for me and issued a full refund. I appreciate you guyzzz!
-Maggie
"

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5/5
2018-03-27

Excellent Customer Service

"Skimmed over return policy before ordering, had to return/exchange some things. They responded so quickly and were understanding and helped me out. I appreciate their personable and quick customer service. :) "

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5/5
2018-03-27

Perfect

"I'm in love with this shop! I live in France, so i've to ship online and even if the shipping price is 12,22€ for my country so it's a little expensive. But i don't regret spending my money there! I finally found a shop who matches my style and my personality!
This shop is perfect
"

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5/5
2018-03-26

Fav website in da world

"I ordered a couple things for edc lv that I was super stoked about, one of them came with LED lights that unfortunately didn’t light up, I emailed dollskill and they gave me contact info for the seller right away and I was able to fix it! Literally the dopest clothes I’ve ever seen I check this website every day. Luv u guyzzzz "

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5/5
2018-03-25

FRIGGINNN AMAZING!

"Y'all, lets starts off by saying this experience was quick, and very simple!! I never order stuff online, but I really wanted this bodysuit from dolls kill because hello there stuff is hella cute! But me being the thick girl I ain't, I still got a small, thinking I could fit in it psh what was I thinking right, but anyways I sent dolls kill and email asking what I needed to do and what my Options were, cause I still wanted the same cute item but I just needed it in another size, y'all, they emailed me back so quick and stayed in contact with me regularly, and answered every single silly question I may of had. And even responded with the cutest responses, like I felt like I was messaging my best friend lol. I thought returning it was gonna be some long hassle but it's by far been the most simplest return ever! So let's just say I will definitely be ordering from them again VERY SOON! Thanks again dollskill for being way amazingly awesome!! "

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5/5
2018-03-25

Ive never known of a website ment just for me like this one

"This website always has new additions, the trediest most retro of options. I love how often they have sales due to how much thry update their attire. And any time my package was late ariving and i let customer service know. They gave me discount codes every time. Dollskill truly is a blessing."

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5/5
2018-03-25

Style and value

"Rad selection of items, clothing, accessories and all are quality. Really good value and I love the free shipping, it's pretty fast. Great customer service! I will keep ordering, already placed a few. I highly recommend. I'm really happy with the sizing and quality of the clothing and shoes, and everything is just as advertised. Amazing website too. Love DK "

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