dollskill.com
1,489 reviews
9.12 / 10
  • ADDRESS
    94103
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    4159326809
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    contact@dollskill.com
    SUPPORT PHONE
    415-932-6809

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • option not available Standard Next Day
  • checkmark icon International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • checkmark icon International Order
  • option not available Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 8.61/10
Chance of future purchase: 8.75/10
Shipping & packaging: 8.75/10
Customer service: 8.75/10
Return/Replacement policy: 8.24/10
Click a star to Write a Review!
5/5
2018-09-14

AMAZING & MORE

"The clothes are such great quality and I won’t go anywhere else for festival wear, the customer service is really good and SUPER helpful. LOVE DOLLSKILL 10/10 recommend to everyone!!!!!"

Helpful Cool

5/5
2018-09-14

The store of fashions future!!!

"Dolls kill is an amazing shop with the latest amazing products items . That you will love yo show off all the time . The service is super easy and always look out for there customers. Love this shop and recommand you all become addicted dolls kill too "

Helpful Cool

1/5
2018-08-24

Phones do not work, chat agents text like a 6 year old!

"I am not 21, i am an adult male who spends more than most people on your site.

Your phones do not work, answers and hangs up every time , your chat agents are not smart enough to type correct English.

I paid for overnight service , got half the order. Agent was not willing to return the money i spent for over night shipping even though they did not ship as promised!

"

Helpful Cool

5/5
2018-07-22

Great catch-all for streetwear/alt fashion!

"Personally, I've always had great service from Dollskill. I've ordered numerous times in various volumes and never had issues with recieveing everything I ordered correctly! Even their returns process was fairly simple and painless when I didn't end up liking something. Customer service is also helpful if you read the FAQ beforehand. Overall, love them for their selection and they're always including new and older indie brands into their stock."

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5/5
2018-07-17

Friendly and On It

"Website and ordering were easy to navigate. When I contacted them to ask about my order later, they were prompt, friendly, (cute!) and accurate. Very Happy :)"

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5/5
2018-07-15

Love everything about this website!

"I have been happy with this website every time I've purchased from it. I love almost everything I order and even if I don't, their customer service is amazing!"

Helpful Cool

5/5
2018-07-14

AMAZING ALL

"Great items! Great customer service!"

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5/5
2018-07-13

My Favorite online store!

"Customer service is awesome!!! I have purchased several orders in the last two months. I have had issues with other big name sites but I know I can always trust Dollskill.
"

Helpful Cool

5/5
2018-07-13

BEST. CUSTOMER. SERVICE for an online store!!!

"If you shop at Dolls Kill, it's because you know their s%$& is cool and one of a kind. It's sad that they don't have physical stores all across America, but then everyone would be wearing their stuff... so they do the best they can to assist their online shoppers. All their stuff is unique; sometimes it fits like a glove, sometimes you have to try again. They're always great about returns! I've had a processing mishap and they were so kind and quick to fix it that it made my day and the entire shopping experience truly enjoyable. Their customer service is there for you not only when it's sunny but also when it rains. Love you guys "

Helpful Cool

5/5
2018-07-12

Purely amazing emailed them and got best service

"Awesome I always get the best stuff and the best pricing than u....love!!!"

Helpful Cool

5/5
2018-07-11

Excellent customer support

"I had an issue with a product I had received and DOLLSKILL customer support took care of the situation the same day I reached out to them. The quickest, easiest and most friendly response I’ve ever gotten from any customer service team, period! Love them!!! "

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5/5
2018-07-11

Refund

"Received an awesome pair of sandals (that I loved). They broke after 2 wears. Dolls kill was unable to replace the sandals due to the size being sold out, so they issued me a full refund. This is the first time I've ever had quality issues with my product. Friendly and with integrity. I will continue purchasing from Dolls kill due to this experience. "

Helpful Cool

1/5
2018-07-04

DAMAGED ITEM, DID NOT RECEIVE REFUND

"Initially, I had a great experience with Doll's Kill. I love the uniqueness of their clothes and products, it suits me well and as a person of influence, I was excited to rep their brand. I spent well over a hundred dollars and spent $20 on shipping! That is, until I got a damaged item. I got in contact with someone via phone who was rude and cold to me and she had me send the pictures of the damaged item, which I did promptly. They offered me 15% in store credit to keep the item, which did not suffice so I asked what other options they offer in terms of refunds. They said if I sent it back, they would offer instore credit. I said, again this does not suffice because it wasn't MY FAULT that they sent me a damaged item. The person I spoke to offered little sympathy and informed they they "don't offer refunds", well they took the money off of my debit card instantly. So why couldn't MY MONEY be refunded since it was their fault?! I have never dealt with a company who had their consumers jump through so many hoops JUST for in store credit. I am worried to even send the outfit in, that they won't even give me in store credit. I've been disappointed, inconvenienced and thoroughly annoyed. I will never EVER deal with Dolls Kill again, you could have had a long term customer, but I will not support a disingenuous company!"

Helpful Cool
No Avatar
DollsKillsAU from Dolls Kill has responded
Posted Jul-11-2018

“Hi briannajordanmac,

We're sorry to hear about your recent experience with us and wanted to reach out to try and resolve this for you. We'll send you a DM for your contact info so we can get in touch!”


5/5
2018-06-20

Great Service

"I bought two items that were lost in the mail and they promptly sent me replacement items. Much appreciates fast service. "

Helpful Cool

5/5
2018-06-19

They’re great!

"All of my past transactions with this site have been great. Shipping is always free and it’s fast too. I’ve returned items and received refunds shortly after, I’ve had one defective item and was given a completely new item at no cost to me. Not to mention the helpful and kind associates as well who deliver speedy replies to solve a problem. Never had a bad experience with them, never expect to. Good quality items as well."

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