• ADDRESS
    94510
  •  
  • BUSINESS HOURS
    8:30am - 5:00pm Mon-Fri Pacific Time Closed Sat-Sun
    GENERAL PHONE
    707-746-5885
    FAX
    707-746-0869
  •  
  • SUPPORT EMAIL
    customerservice@gardenwinds.com
    SUPPORT PHONE
    877-479-4637

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Review History & Profile See full Rating history

Product & services pricing 7.61/10
Chance of future purchase: 8.40/10
Shipping & packaging: 8.75/10
Customer service: 8.35/10
Return/Replacement policy: 7.33/10
Click a star to Write a Review!
5/5
2018-06-20

swing cushion

"this cushion is so nice and thick compared to the original cushion we had !!! love it!!!!"

Helpful Cool

1/5
2018-06-20

I never received my order!

"I waited a month to hear from GW, to let me know if and when my order was to be delivered. I never heard from them."

Helpful Cool

4/5
2018-06-20

Nice quality

"Nice quality fabric
More dimensions are helpful in the universal application so you determine if you can retrofit your gazebo frame
"

Helpful Cool

4/5
2018-06-20

They would benefit from having some installation instructions

"Garden Winds was very helpful in identifying my gazebo from photos. I received a riplock replacement canopy very quickly. Upon installing the canopy, 2 of the grommets ripped off from the fabric. I contacted Garden Winds support and they were very helpful. They immediately sent a replacement canopy. The customer service rep on the phone gave me the tip that it helps to lay the canopy out in the sun for a day or two to help the fabric "stretch out". It would have been nice to have that knowledge printed in some instructions in the box. Then I would have had the canopy up on the first day and GW could have saved a canopy. "

Helpful Cool

4/5
2018-06-20

Replacement canopy better than the first!

"The replacement canopy we purched exceeded our expectation. It seemed easier to put up this time round! All parts were included and delivery was on time! We’ll be getting all or replacements from Garden Winds. "

Helpful Cool

5/5
2018-06-20

Pergola Replacement Cover

"Garden Winds has a great Web site and ordering was easy. We received exactly what we thought we ordered, namely a replacement cover for our pergola."

Helpful Cool

5/5
2018-06-20

Replacement Pergola Shade Canopy

"We were very satisfied with our purchase and came in a timely fashion."

Helpful Cool

5/5
2018-06-20

quick and efficient

"package was delivered in two days and fit perfectly as described"

Helpful Cool

5/5
2018-06-20

On time delivery

"When we purchased the product it was delivered within the timeframe they said. As for the product itself it was a little to tight going on. It might stretch down the line. Plus there was no specific directions."

Helpful Cool

3/5
2018-06-20

Waiting

"Haven't received the replacement cover to my gazebo, I think it is back ordered. I'll send another review once I have received the cover."

Helpful Cool

5/5
2018-06-20

Perfect fit! Better than original!

"Watched videos for easy installation! At first was nervous it may not fit as there was no wiggle room like other replacement tops. Truth be told, I ordered and tried to install the garden winds Madaga from Amazon in beige and it was 4” too short. Returned it and ordered directly through Garden Winds in spruce. Perfect!!"

Helpful Cool

5/5
2018-06-19

Excellent experience

"Easy process easy navigation excellent product "

Helpful Cool

4/5
2018-06-19

Back again...

"This is the second canopy I've bought for this frame. I haven't installed the new one yet, but it appears to be made with a better material, counting on it fitting as well as the first that I purchased 3-4 years ago. The product was delivered as expected, as I had paid for 2 day delivery... Then realized I need to paint the deck, first."

Helpful Cool

3/5
2018-06-19

Different than original and last replacement

"The last corner was almost impossible to stretch over. What are the ringed holes about 2ft. apart over the top frame for? It will let rain down onto the top of the frame. Please reply to my response, Thank You."

Helpful Cool

5/5
2018-06-19

perfect fit...better than the original

"the new cover is a perfect fit, and looks great"

Helpful Cool

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