"Customer service was ship easy to work with! I really love all aspects of Groupon and Living Social!!"
Horrible customer service
"I requested a refund after the restaurant closed for a Groupon I purchased. When chatting with a rep I asked her to return the purchase amount to the original payment method. It seemed like she didn’t even care about my request and just tried setting me up with their rewards program. We’ll come to find out she did ignore my request because they gave me Groupon bucks instead of a refund. "
Terrific Customer Service
"After purchasing a group on, I immediately realized I could have received a 20% promo discount. After contacting customer service, the very knowledgeable and capable rep was able to cancel my order and I was then able to repurchase it using the promo discount."
"I contacted customer service regarding a Groupon trade and was provided a resolution within the promised 48 hours. The final result was to my liking, but I feel that Groupon should make the customer service email more readily available. I spent a good amount of time going around Groupon's website until I finally came across an email. I can't even remember how I got there."
Great customer service!
"Very pleased. Had a problem and was helped immediately."
No problems, best customer service
"I have yet to experience an issue with Groupon. I have been a user for at least 5 years (or more) and have been buying from goods such as toys for my dogs, books for my niece, to getaways to the Bahamas and hotels. All have served me as very much memorable experiences thanks to Groupon. The best feature on their website and app is their instant messaging with a representative. This saves so much time on the phone and eliminates awkward conversation (or at least to me). I recently had a setback returning one of my Groupons, and although I knew I was past the grace period for a refund, the representative wrote me an email days after our chat showing me how she was able to help me. I am very grateful for their help as always. Thank you again for always helping me "
"They helped me with a purchase that wasn't what I thought it was. Glad they helped as promptly and refunded my money."
voucher/ticket downloading process ****
"I had the hardest time with downloading my la county fair voucher, and this is not the first time. This happened to me when I purchase my oc fair tickets as well. But it wasn’t as bad as what I went though trying to download my tickets on yesterday. I hate it and would NEVER purchase tickets from Groupon again. "
Hockey Hall of Fame Toronto
"Bought 4 tickets for Hockey Hall of Fame Toronto. My total was $62.92 however my credit card was billed $83.58. I contacted Groupon only to be told the amount charged is in US funds. Who would think a Canadian venue would be charged in US Funds. Refused refund, I was told it was a final sale."
Bait and switch
"Advertised a price multiple times & wouldn't honor the price. Groupon had a different excuse each time why the price changed. & sales rep was not helpful or honest"
Great Customer Support Group
"I had an issue with my purchase. I contacted the Customer Support Group and they were on top of it. They responded promptly and was able to fix my problem. "
Do not purchase
"Honestly, the most horrible experience ever. I bought two paragliding vouchers for my 21st birthday. I bought them on a Thursday for that Saturday. I needed to call the merchant to confirm my appointment, which I tried to do on Friday. However, the information given on the voucher was wrong. After multiple online chats, two phone calls to customer service and speaking with a manager, I was told that the only solution was to wait 3-5 business days for them to even give me a correct phone number. I finally found the correct information on Google. The merchant, however, was super shady and unprofessional. The paragliding company turned out to be a one man operation who only communicated through text, often used vulgar words during our time, and had us meet on a coastal access point, made us use out own car to drive up into the mountains and into private property, hike into the hills next to it, and take off from there. He also tried to charge us an extra $100, claiming the Groupon didn't charge me correctly. Paragliding was awesome though, the merchant was the problem. In short, Groupon has terrible customer service and no longer checks if the merchants they have in their site are legitimate."
"I have used Groupon for a variety of things over the years. I can say that they continue to meet, and recently exceed expectations on value and service. Generally, I look to Groupon to extend my budget. After I decide what I want to spend on a gift or service, I check Groupon and get an "upgrade" a the same price. I've found some businesses that I continue to patronize this way. It makes sending gifts easy too. I had one very unfortunate vendor experience recently that spanned a year. They extended great service, looking into the unique issues and correcting it on their end. Thanks Groupon!"
"My husband and I bought a hotel Groupon but were not able to go due to a family emergency (family member dying). I contacted hotel to cancel the trip, it they directed me back to Groupon. The live chat was not available (conveniently) and the only thing we could do was to email. No rely was received. When I finally was able to get hold of their representative via live chat, I was told that it’s too late and I’m not getting any refund or credit towards other purchases. We lost a lot of money and they lost us as customers. Very poorly run business!"
"First of all my problem was resolved by Online Chat. However it took for ever. I have never experienced an Online Chat in any business as slow as Groupons. It would tell you that your Customer Service Rep was typing. She must have been in Shanghai or typing during her coffee break. I honestly felt my issue would not be resolved using this method. However as I said at the beginning it was finally resolved and all I am waiting on is my package to be delivered."
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