justfab.com
Shoes
185,161 reviews
7.77 / 10
  • ADDRESS
    2301 Rosecrans Avenue
    El Segundo, CA US
    90245
  •  
  • BUSINESS HOURS
    Available 24 hours, 7 days a week
    GENERAL PHONE
    1-866-337-0906
    FAX
    N/A
  •  
  • SUPPORT EMAIL
    Member Services
    SUPPORT PHONE
    http://www.justfab.com/fa

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • option not available Notified of Public Replies

Review History & Profile

Product & services pricing 7.83/10
Chance of future purchase: 7.74/10
Shipping & packaging: 8.16/10
Customer service: 7.79/10
Return/Replacement policy: 7.64/10
Click a star to Write a Review!
5/5
2018-07-11

Great!

"They are so helpful every time I have needed to call etc. can’t wait to get my order!"

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Daniel.M from JustFab has responded
Posted Jul-12-2018

“Hello Carolanne,

It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

XO,

Daniel


5/5
2018-07-11

Amazing

"Great deals and variety love it "

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Daniel.M from JustFab has responded
Posted Jul-11-2018

“Hello Sarah,

Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!

XO,

Daniel


5/5
2018-07-11

Excited!

"Can’t wait to get my shoes! "

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Daniel.M from JustFab has responded
Posted Jul-11-2018

“Hello Abish,

Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

XO,

Daniel


1/5
2018-07-11

Poor quality & Return Policy Scam

"Most of what I ordered did not look the way it did online and was incredibly poor quality, including the shoes. I returned most of my order and had to reach out to Justfab just to receive confirmation. Not only did they not respond but I only received credit for one item instead if the 7 I returned with all packaging, labels, and barcodes as is required. HORRIBLE EXPERIENCE with virtually zero customer service and no clarity. Total scam and they charge you monthly for nothing. Such a big mistake signing up and i will be cancelling my "VIP account". "

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Daniel.M from JustFab has responded
Posted Jul-11-2018

“Hello Katherine,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of our Member Services will contact you shortly to assist you.

Best,

Daniel


3/5
2018-07-11

Skip month is nightmare

"I feel that someone took my money just because I forgot to specially write down in my agenda. I am just waiting to get the new order ( to use the credit) to cancel the membership. "

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Daniel.M from JustFab has responded
Posted Jul-11-2018

“Hello Anais,

Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, our Member Services representatives are available 24/7 at 1-866-337-0906.

Best,

Daniel


1/5
2018-07-11

Te ponen obstáculos para darte de baja

"Cobran muchas veces por el mismo par de zapatos y cuando sumas que te cobran el shipping, te das cuenta que botaste mucho dinero .
Estoy tratando de cancelar mi membresía, pero esconden tanto esa opción en la cuenta, que llevo varios días buscándola.

Muy deshonesto de su parte. Cuando uno está seguro que tiene un buen producto, no tiene miedo.
"

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Samar B. from JustFab has responded
Posted Jul-11-2018

“Hola Jamie,

Lamentamos tu reciente experiencia con JustFab y nos encantaría tener la oportunidad de compensártelo. Un miembro del servicio para miembros se pondrá en contacto con usted en breve.

Gracias,

Samar”


3/5
2018-07-11

My Experience

"I have had very many great experiences with Just Fab in the past. I have found that sending merchandise each month is not a customer friendly way of servicing your customers. Should they see something they want they will purchase from you as you offer, better prices, personal way of finding out what the customers like, fulfilling the need of convergence. I found funds coming out without me knowing is not good for my system of keeping balanced on my funds. I have also not understood why it takes so long to replace merchandise. I am still waiting for 3 months now for some of my exchanges. Otherwise, my experience has always been a very good one."

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Daniel.M from JustFab has responded
Posted Jul-11-2018

“Hello Paulette,

Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and service.

Best,

Daniel


5/5
2018-07-11

I love my shoes

"I ordered 2 pairs of shoes and they both fit great. I don’t usually like ordering shoes online but I’ll definitely get more. And the shipping time is great. "

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Daniel.M from JustFab has responded
Posted Jul-11-2018

“Hello Pamela,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers.

XO,

Daniel


4/5
2018-07-11

Pretty good deals

"Got bonus deals which is good!"

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Daniel.M from JustFab has responded
Posted Jul-11-2018

“Hello Cynthia,

Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!

XO,

Daniel


3/5
2018-07-11

VIP club - misleading

"I was signed up for the VIP club and charged, even though there was no clear wording that I would be charged $39.95 per month."

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Daniel.M from JustFab has responded
Posted Jul-11-2018

“Hello Lauren,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of our Member Services will contact you shortly to assist you.

Best,

Daniel


5/5
2018-07-11

Thank you for your present, I can’t wait!

"I liked your form of selling in the way you send your shipping’s fast."

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Daniel.M from JustFab has responded
Posted Jul-11-2018

“Hello Anneydis,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers.

XO,

Daniel


4/5
2018-07-11

Good shopping experience

"I've had the pleasure of membership for several years and I don't have any regrets. Any issue that I've encountered have always been resolved by a courteous customer service agent. Regarding the merchandise, I prefer a unique style of shoe that always has limited availability and haven't had any catch my eye lately. However, I must admit to my pleasant surprise about the high quality of the stylish apparel. I've purchased more clothes than shoes during these past six months, especially with the frequency of special pricing, discounts and sale events."

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Daniel.M from JustFab has responded
Posted Jul-11-2018

“Hello Chanel,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

XO,

Daniel


5/5
2018-07-11

Excellent

"My experience has been GREAT"

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Daniel.M from JustFab has responded
Posted Jul-11-2018

“Hello Jacqueline,

It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

XO,

Daniel


5/5
2018-07-11

I love just fab

"They keep u posted on your order."

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Daniel.M from JustFab has responded
Posted Jul-11-2018

“Hello Thurla,

We strive to provide all of our members with excellent service! Thanks for the amazing review!

XO,

Daniel


5/5
2018-07-11

Very great and good deal

"Love the shoes. Exactly what I expected to be very nice!!"

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Daniel.M from JustFab has responded
Posted Jul-11-2018

“Hello April,

Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!

XO,

Daniel


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