us-mattress.com
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3,059 reviews
9.92 / 10
  • ADDRESS
    48116
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    800-455-1052
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    n/a
    SUPPORT PHONE
    800-455-1052

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • checkmark icon Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 9.33/10
Chance of future purchase: 9.50/10
Shipping & packaging: 9.34/10
Customer service: 9.84/10
Return/Replacement policy: 9.20/10
Click a star to Write a Review!
5/5
2018-07-16

Great Help with questions from Cody

"Was a bit confused on options for the order and Cody (online chat) really cleared things up and made the ordering of the product very easy. I would recommend using this service they provide and if you can ask for Cody, I would."

Helpful Cool

5/5
2018-07-16

Chat was helpful

"with Cody to understand in home trial guarantee"

Helpful Cool

5/5
2018-07-16

Great service from Cody

"All my questions were answered, and Cody stayed on chat to make sure there were no further questions while placing order. Thanks Cody!"

Helpful Cool

5/5
2018-07-15

Great costumer sales service

"Kyle was helping me in some purchase and was really helpful and answered all my question. "

Helpful Cool

5/5
2018-07-14

Help with delivery info

"Live chat gives options for range of delivery date"

Helpful Cool

5/5
2018-07-13

ordering on line

"I was familiar with the mattress I wanted which was helpful. Kyle was instrumental in my making the purchase through US-Mattress.com. He was very knowledgable, not pushy, and I felt comfortable ordering on line as finding my particular mattress on the floor in stores was impossible. Hopefully I will love my new mattress, but if for some reason I don't I felt comfortable that the company will stand behind it.
"

Helpful Cool

5/5
2018-07-13

Mike M. was wonderful

"Mike and I chatted a few days ago and he gave me some very useful information to help me decide among several choices. He was knowledgeable, patient and friendly. His courtesy was most appreciated. Then, when I called back this morning to place the order, he was, once again, friendly and efficient. It could not have gone more smoothly, We had a very nice conversation (including my memories of living in Ann Arbor!) while Mike was recording the information. I am grateful for his excellent service.
Thanks, Mike!

-- Linda --
"

Helpful Cool

5/5
2018-07-12

AWESOME HELP!

"Cody was able to walk me through via chat to buy a bed online! Cody was very helpful in asking us what kind of bed we needed (even after we told him what kind of bed we had 20 years plus ago).

Thanks to him we were able to buy a bed within 10 minutes of chatting and now we get our awesome bed!!

Thanks!
"

Helpful Cool

5/5
2018-07-12

Cody is lit

"My guy Cody on the online chat is lit"

Helpful Cool

5/5
2018-07-12

Kyle is awesome!!!

"Excellent price and great service provided by Kyle. I'd highly recommend US-Mattress."

Helpful Cool

5/5
2018-07-12

Cody was great!

"Cody was very helpful in making it easy to purchase a mattress online, as well as, explaining benefits of different manufacturer rebates. So far, so good. This process was pretty seamless from my perspective. I had a general idea of what I wanted, spent 20 or so minutes chatting with Cody, asked far too many questions and was pleasantly surprised when I pulled the trigger and purchased a mattress. Thanks!"

Helpful Cool

5/5
2018-07-10

Cody from Chat was Excellent!

"this was our second order with US-Matress.com and we needed to know the comfort level from our 2015 order... Cody quickly provided the information that we needed to place our order. We got the Pillow top mattress with flip option and comfort level around 5 … 4.5... Great shopping experience. "

Helpful Cool

5/5
2018-07-10

eagles versus ducks

"rarely but at times you come upon a eagle versus a duck representative in customer service and in a world of ducks you feel blessed.I am not meaning to put down this profession but rather emphasize that Rebecca at US mattress provided service beyond satisfactory-knowledgeable and truly fast with extreme efficiency she solved all my problems with charm and absolute satisfaction-Have shopped my mattresses here in the past and will do so in the future and can only recommend this company and its employees"

Helpful Cool

4/5
2018-07-06

First time customer

"In a nutshell / EXCELLENT from hello through point of purchase : HOWEVER , I have yet to receive my mattress and my dealings with PILOT DELIVERY HAS BEEN PATHETICALLY UNPROFESSIONAL AND INEFFICIENT ! They actually seem to be very very content / ALMOST BRAGGING about not being able to deliver my matters on the prescribed day ! And when I mention US MATTRESS and what I was told etc ... they take equal pleasure in separating themselves from you ( they actually seem annoyed that I mentioned US MATTRESS ). I am being treated by them as an IMPOSITION and I am considering canceling the order at this point and buying my chosen mattress elsewhere ... BRUTAL ! confused / disappointed and surprised ... "

Helpful Cool

5/5
2018-07-06

Kyle was an oustanding person to deal with and made my purchase, easy, complete and trusting.

"He is a wonderful most excellent rep for US Mattress and they can be proud to have him on their team and dealing with customers. He handled all of my concerns and made buying a pleasure. I will be doing business in the future with US Mattress and will recommend them to all of my family and friends. "

Helpful Cool

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