Home
2,899 reviews
9.93 / 10
  • ADDRESS
    48116
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    800-455-1052
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    n/a
    SUPPORT PHONE
    800-455-1052

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • checkmark icon Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 9.14/10
Chance of future purchase: 9.48/10
Shipping & packaging: 9.26/10
Customer service: 9.65/10
Return/Replacement policy: 9.08/10
Click a star to Write a Review!
5/5
2018-04-24

Great experience.

"My friend recommended this site us-mattress.com for me. I am satisfied with my first purchase experience. The online chat is very helpful. I chatted with Kyle who replies my questions very professionally and quickly and the advice is very good and greatly helped me find the mattress and protector for my daughter. May come back later for more mattress purchase."

Helpful Cool

5/5
2018-04-24

Buying a mattress

"I just purchased a mattress from US Mattress and I was unsure exactly what I needed after looking through your many mattresses thank goodness for Kyle my live chat person. He was so very helpful and knowledgeable. He ask all the right questions to help me find the mattress that was perfect for my husband and myself. I can’t wait for my mattress to arrive. Kyle was incredible. Thanks a million Kyle. "

Helpful Cool

5/5
2018-04-24

Excellent Customer Service

"I utilized the CHAT when ordering. The agent was awesome and answered every question I had quickly. Thanks!!"

Helpful Cool

5/5
2018-04-22

CODY was very helpful and VERY professional!!!

"I have been looking for a mattress for a while and found this company online. CODY was my sales rep and did a wonderful job making my purchase EASY and very pleasant!!! Will recommend to family and friends!!!!!!"

Helpful Cool

5/5
2018-04-21

With help from internet chat, Tracey.

"Tracey helped me by answering many questions and offering several suggestions. She stuck with me as I shopped the website and placed my order. She was very helpful. Thanks, Tracey!"

Helpful Cool

5/5
2018-04-21

Excellent online customer service

"Tracey was extremely helpful in answering all of my questions and concerns, and patiently explained all of the details of the ordering process. I would not have placed the order without her guidance! So far I am extremely satisfied with the customer service."

Helpful Cool

5/5
2018-04-20

customer service

"I've enlisted the help of Julie who took care of me very quickly. She's a keeper. Mannerly, patient, efficient and honest. I know this because I was helped by Julie once or twice before.
US-Mattress has representatives that care and know what they are doing. It's not like one hand doesn't know what the other is up to. This company comes through-especially with honesty. I've recommended friends about them and will go to them again in the future. Trust and honesty are hard to come by these days!
"

Helpful Cool

5/5
2018-04-20

Buying Mattress

"Thanks to Kyle for helping me out with the questions related to mattress i was buying. Due to his clear guidance I was able to make a decision to go ahead with buying the mattress. Still waiting for me order to arrive to post further experience."

Helpful Cool

5/5
2018-04-18

The best customer service

"Melanie was extremely professional and courteous "

Helpful Cool

5/5
2018-04-18

Tracy's Terrific Touch

"The customer service rep Tracy was awesome. She was patient and provided an answer to all my questions. She pointed out what type of mattress I needed for my adjustable base. I almost made the mistake of ordering the wrong mattress. So glad I chatted with Tracy."

Helpful Cool

5/5
2018-04-17

Great customer service!

"Great website and more so the customer service I received from Kyle was the best!
After having much difficulty in ordering what I wanted on website, Kyle came through and quickly fixed all issues. Thanks to Kyle for his great efforts!!
"

Helpful Cool

5/5
2018-04-17

Great experience!

"I just purchased a mattress & boxspring online and had a customer service chat with Kyle. He was so pleasant, helpful and quickly answered my questions as I placed the order. I can't wait to get my new bed!!!!"

Helpful Cool

5/5
2018-04-17

Great experience

"I'd shopped ad nauseam for mattresses and they and the resellers all started running together. Came across a consensus favorite mattress at US-Mattress.com. They offer 120-day trial and promised to match any lower price. I found the mattress cheaper elsewhere (and without the 120-day trial). So I chatted up Kyle to see if they stood by their promise. He checked out the link I sent and within minutes gave me a discount code that matched the lower price. Mattress is on the way. Let's hope he's around in 25 years when we need a new mattress! "

Helpful Cool

5/5
2018-04-16

Service Exceeded My Expectations

"Cody was extremely helpful. With specific information of the dimensions of mattress and box spring, I felt better knowing how this new purchase would fit into my bedroom. He helped me navigate the website so that I find the information I was looking for. He gave recommendations and helpful information on accessories to my purchase. Hats off to Cody; Great Job! "

Helpful Cool

5/5
2018-04-16

Awesome service from Kyle

"This is my 5th & 6th mattress set purchase from US_Mattress. Kyle matched a competitors price to make sure I got the best deal i could. This is my go to place for mattresses!"

Helpful Cool

Share US-Mattress.com's store rating

US-Mattress.com is a Merchant Member! Learn more

US-Mattress.com is a merchant member
US-Mattress.com participates as a Merchant Member, monitors feedback, and resolves issues. See all 3,439 merchant members.