US-Mattress Customer Service Review
"Very satisfied. All questions answered. Got what I was looking for."
Excellent customer service
"Kathleen was excellent at answering my questions about pretty much everything. Delivery,Mattress selection and checkout. Everything went smooth."
Experience with Cody
"Cody was extremely helpful and very patient with my many questions. He did a great job and I'm looking forward to receiving my new mattress:"
THE place to find the hard to find mattress!
"Thanks to US-Mattress, we found the exact mattress that we fell in love with at Letchworth State Park Cabins... I am not easily impressed and I am a serial shopper and a miser...And this is THE place for my types! Thanks for the great product, and the great price...Cody the salesperson is a true professional. He steered us through the process and we are grateful for his or her service. Great job! US-Mattress is THE only way to go!"
Excellent customer service.
"The mattress we ordered from US Mattress arrived damaged. They promptly responded to our notification, and then let us know within just a few days about the prospects for replacing the mattress. A full refund will be issued to us right away so we can continue our search for a new mattress. We couldn't have asked for a more prompt, professional or thoughtful response."
This is the third mattress bought here: Wondering how other biz competitors could possibly survive the contest with US-Mattress
"Kathleen Did Great to help me out with patient and knowledgeable explanations. I've got a few questions and she answered them with 100% satisfaction. "
Very good help
"Kyle is very helpful. Great job."
Great customer service and return policy
"I considered purchasing my mattress directly from TempurPedic because they offered a full-refund return policy on the mattress I wanted. However, Kyle at US-Mattress promptly answered my questions about US-Mattress's refund and return policy. It turns out the US-Mattress policy was just as good (actually a little better--the trial period is 120 nights, which is 30 days longer than TempurPedic's). US-Mattress also offered a better promotion at the time. I'm confident I will enjoy my new mattress, but I like having the peace of mind that comes with knowing that if the mattress doesn't work out, I'll still be able to get a full, hassle-free refund from US-Mattress. Thanks for the assistance, Kyle!"
Simple and efficient
"I was confused on what mattress to pick within my budget. Cody was great at giving me recommendations and explaining to me the best mattress given what I was looking for. I received help placing my order and further help to redeem my offer after receiving my mattress. Cody is one of the best customer service experience I had."
"This was our first time using US Mattress. And pleased we are. Ordering was smooth, delivery was smooth. Then we received a gift card. Wow. Customer Service has been amazing walking us through any questions we had. Thank you. The referrals have started."
"Kyle was a pleasure to work with. Very helpful and informative."
great customer service, fast and easy
"great customer service, fast and easy"
Great ordering experience!
"The website is pretty informative, with all the information I need. I already read many of the reviews before I placed the order. I like the feature of online chat, too. I chatted with Kyle and learned more info about the item I was going to order. The associate stood by waiting until my order went through. That was nice. This is our 2nd order from US-Mattress. Hope we will receive a nice mattress of high quality, the same firmness as promised :-)"
"Thank you Kathleen for your help, professionalism and making it a great experience. "
Great Customer Service - Very Satisfied
"Cody was instrumental in helping me though the decisioning process and helped me find the perfect solution. Great Experience! "
Thank you US-Mattress and TKyle. You is great.
"Thank you US-Mattress and Kyle. Online chat is very helpful. Kyle is great, very helpful. "
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