US-Mattress Customer Service Review
"Very satisfied. All questions answered. Got what I was looking for."
Great Help with questions from Cody
"Was a bit confused on options for the order and Cody (online chat) really cleared things up and made the ordering of the product very easy. I would recommend using this service they provide and if you can ask for Cody, I would."
Chat was helpful
"with Cody to understand in home trial guarantee"
Great service from Cody
"All my questions were answered, and Cody stayed on chat to make sure there were no further questions while placing order. Thanks Cody!"
Great costumer sales service
"Kyle was helping me in some purchase and was really helpful and answered all my question. "
Help with delivery info
"Live chat gives options for range of delivery date"
ordering on line
"I was familiar with the mattress I wanted which was helpful. Kyle was instrumental in my making the purchase through US-Mattress.com. He was very knowledgable, not pushy, and I felt comfortable ordering on line as finding my particular mattress on the floor in stores was impossible. Hopefully I will love my new mattress, but if for some reason I don't I felt comfortable that the company will stand behind it."
Mike M. was wonderful
"Mike and I chatted a few days ago and he gave me some very useful information to help me decide among several choices. He was knowledgeable, patient and friendly. His courtesy was most appreciated. Then, when I called back this morning to place the order, he was, once again, friendly and efficient. It could not have gone more smoothly, We had a very nice conversation (including my memories of living in Ann Arbor!) while Mike was recording the information. I am grateful for his excellent service. Thanks, Mike!-- Linda --"
"Cody was able to walk me through via chat to buy a bed online! Cody was very helpful in asking us what kind of bed we needed (even after we told him what kind of bed we had 20 years plus ago). Thanks to him we were able to buy a bed within 10 minutes of chatting and now we get our awesome bed!!Thanks!"
Cody is lit
"My guy Cody on the online chat is lit"
Kyle is awesome!!!
"Excellent price and great service provided by Kyle. I'd highly recommend US-Mattress."
Cody was great!
"Cody was very helpful in making it easy to purchase a mattress online, as well as, explaining benefits of different manufacturer rebates. So far, so good. This process was pretty seamless from my perspective. I had a general idea of what I wanted, spent 20 or so minutes chatting with Cody, asked far too many questions and was pleasantly surprised when I pulled the trigger and purchased a mattress. Thanks!"
Cody from Chat was Excellent!
"this was our second order with US-Matress.com and we needed to know the comfort level from our 2015 order... Cody quickly provided the information that we needed to place our order. We got the Pillow top mattress with flip option and comfort level around 5 … 4.5... Great shopping experience. "
eagles versus ducks
"rarely but at times you come upon a eagle versus a duck representative in customer service and in a world of ducks you feel blessed.I am not meaning to put down this profession but rather emphasize that Rebecca at US mattress provided service beyond satisfactory-knowledgeable and truly fast with extreme efficiency she solved all my problems with charm and absolute satisfaction-Have shopped my mattresses here in the past and will do so in the future and can only recommend this company and its employees"
First time customer
"In a nutshell / EXCELLENT from hello through point of purchase : HOWEVER , I have yet to receive my mattress and my dealings with PILOT DELIVERY HAS BEEN PATHETICALLY UNPROFESSIONAL AND INEFFICIENT ! They actually seem to be very very content / ALMOST BRAGGING about not being able to deliver my matters on the prescribed day ! And when I mention US MATTRESS and what I was told etc ... they take equal pleasure in separating themselves from you ( they actually seem annoyed that I mentioned US MATTRESS ). I am being treated by them as an IMPOSITION and I am considering canceling the order at this point and buying my chosen mattress elsewhere ... BRUTAL ! confused / disappointed and surprised ... "
Kyle was an oustanding person to deal with and made my purchase, easy, complete and trusting.
"He is a wonderful most excellent rep for US Mattress and they can be proud to have him on their team and dealing with customers. He handled all of my concerns and made buying a pleasure. I will be doing business in the future with US Mattress and will recommend them to all of my family and friends. "
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