• ADDRESS
    48116
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    800-455-1052
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    n/a
    SUPPORT PHONE
    800-455-1052

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • checkmark icon Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 9.29/10
Chance of future purchase: 9.45/10
Shipping & packaging: 9.32/10
Customer service: 9.78/10
Return/Replacement policy: 9.25/10
Click a star to Write a Review!
5/5
2018-09-16

Excellent customer service

"Kathleen was excellent at answering my questions about pretty much everything. Delivery,Mattress selection and checkout. Everything went smooth."

Helpful Cool

5/5
2018-09-13

Experience with Cody

"Cody was extremely helpful and very patient with my many questions. He did a great job and I'm looking forward to receiving my new mattress:"

Helpful Cool

5/5
2018-09-11

THE place to find the hard to find mattress!

"Thanks to US-Mattress, we found the exact mattress that we fell in love with at Letchworth State Park Cabins... I am not easily impressed and I am a serial shopper and a miser...And this is THE place for my types! Thanks for the great product, and the great price...Cody the salesperson is a true professional. He steered us through the process and we are grateful for his or her service. Great job! US-Mattress is THE only way to go!"

Helpful Cool

5/5
2018-09-10

Excellent customer service.

"The mattress we ordered from US Mattress arrived damaged. They promptly responded to our notification, and then let us know within just a few days about the prospects for replacing the mattress. A full refund will be issued to us right away so we can continue our search for a new mattress. We couldn't have asked for a more prompt, professional or thoughtful response."

Helpful Cool

5/5
2018-09-10

This is the third mattress bought here: Wondering how other biz competitors could possibly survive the contest with US-Mattress

"Kathleen Did Great to help me out with patient and knowledgeable explanations. I've got a few questions and she answered them with 100% satisfaction. "

Helpful Cool

4/5
2018-09-07

Very good help

"Kyle is very helpful. Great job."

Helpful Cool

5/5
2018-09-06

Great customer service and return policy

"I considered purchasing my mattress directly from TempurPedic because they offered a full-refund return policy on the mattress I wanted. However, Kyle at US-Mattress promptly answered my questions about US-Mattress's refund and return policy. It turns out the US-Mattress policy was just as good (actually a little better--the trial period is 120 nights, which is 30 days longer than TempurPedic's). US-Mattress also offered a better promotion at the time. I'm confident I will enjoy my new mattress, but I like having the peace of mind that comes with knowing that if the mattress doesn't work out, I'll still be able to get a full, hassle-free refund from US-Mattress. Thanks for the assistance, Kyle!"

Helpful Cool

5/5
2018-09-05

Simple and efficient

"I was confused on what mattress to pick within my budget. Cody was great at giving me recommendations and explaining to me the best mattress given what I was looking for. I received help placing my order and further help to redeem my offer after receiving my mattress. Cody is one of the best customer service experience I had."

Helpful Cool

5/5
2018-09-05

Amazing Service!

"This was our first time using US Mattress. And pleased we are. Ordering was smooth, delivery was smooth. Then we received a gift card. Wow. Customer Service has been amazing walking us through any questions we had. Thank you. The referrals have started."

Helpful Cool

5/5
2018-09-04

Kyle

"Kyle was a pleasure to work with. Very helpful and informative."

Helpful Cool

5/5
2018-09-04

great customer service, fast and easy

"great customer service, fast and easy"

Helpful Cool

5/5
2018-09-04

Great ordering experience!

"The website is pretty informative, with all the information I need. I already read many of the reviews before I placed the order. I like the feature of online chat, too. I chatted with Kyle and learned more info about the item I was going to order. The associate stood by waiting until my order went through. That was nice. This is our 2nd order from US-Mattress. Hope we will receive a nice mattress of high quality, the same firmness as promised :-)"

Helpful Cool

5/5
2018-09-03

Great Experience

"Thank you Kathleen for your help, professionalism and making it a great experience. "

Helpful Cool

5/5
2018-09-03

Great Customer Service - Very Satisfied

"Cody was instrumental in helping me though the decisioning process and helped me find the perfect solution. Great Experience! "

Helpful Cool

5/5
2018-09-03

Thank you US-Mattress and TKyle. You is great.

"Thank you US-Mattress and Kyle. Online chat is very helpful. Kyle is great, very helpful.
"

Helpful Cool

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