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Customer Service is Awesome
"FedEx dropped the ball delivered it to the wrong address, I contacted the owner of the address and will be driving out to meet him. Called customer service, to inform them of my frustration, the guy was extraordinarily nice and understood, compensated me for my troubles, Awesome Awesome Awesome all I can say"
Nathan is the best!!!
"I have always loved newegg ever since I found out about it over 2 years ago I like to build PCs as a hobby and I built my mom her work PC this year except the Msi z370 pro carbon board was DOA but I called today and "Nathan" was so nice and understood me "
incredible customer service!
"customer service helped me streamline my return process and get me a replacement (with rush shipping!) I am super happy with the customer service I received. "
Amazingly Easy/Pleasant Return Experience
"I had to return an item due to it not working. The phone tech was super nice, very helpful, and even upgraded my shipping on the replacement part as an amends for the experience - you can't get much better than that!"
Murriel from Customer Service
"Murriel solved our problems with a very confusing unworkable situation. She was determined, resourceful, and pleasant."
Great Customer Service
"After receiving my recent sound bar order promptly. One item was not enclosed but customer service sent the missing item out. Thanks"
Newegg for lyfe!
"It's always reassuring when you encounter amazing customer service. I knew I was a devoted Newegg customer for a reason. I had purchased AND installed the wrong CPU for my newest pc build. They gave me a RMA with no questions asked, knowing full well the situation. It's nice to see that the monolith Amazon hasn't swallowed the whole. Keep up the good work, Newegg! "
NewEgg customer service outstanding
"We returned a duplicate order that we ordered in error. It had never been opened but vendor charged restock and said item had been opened and used. This was not true and the person who assisted us was able to negotiate a total refund."
Hailey, she was such a joy to do business with (thank you so much Hailey)
"I am new to Newegg.com I am a disabled USMC Veteran and I don't think I ever talked to a company representative as respectful and kind and helpful as Hailey was. I will pass Newegg.com on to my many Veteran friends, Thank you Hailey for making my day."
VERY GOOD NO GREAT CUSTOMER EXPERIENCE
"Just wow the customer support here is fantastic. I was given quick response and detailed information of what was needed. Shout out to David for being amazing at his job! Newegg of you’re reading this give the fella a raise or bonus, or something! If you don’t you’re missing out on a perfect example of an exemplary employee. "
My Mistake, Thier Understanding
"I am doing my first build in a few years and I buy an expensive component that is within the specs of my build, but which is incompatible with one of the other components. I would have known this had I Read The Friendly Manual of said other component. Even though the warranty was replacement only, they took it back as a store-credit return less a small restocking fee. They would have been within their rights to tell me to pound sand. They didn't. They will have my custom henceforth."
"Newegg always sells great products. Occasionally, just from the sheer volume, somethings goes wrong. I give them five stars and not four because that's nearly unavoidable at their size. However, they always make it right which I think is the most important part. Every single interaction I've had with their customer support has been fantastic. They are quick, polite, and always solve the issue at hand."
Perfect Support for a Terrible Experience
"I purchased a PowerColor RX 460 4GB model over a year ago, came DOA. I contacted the Manufacturer and got a new card after 5 monthes, it was also DOA, I sent the card back for replacement, that was 7 months ago. Finally got frustrated and called Newegh to see if they could help. Murriel answered, listened, and genuinely cared and helped with the problem. Murriel contacted them on my behalf and seems to have finally got this resolved and made me feel like I was treated like a person for the first time since starting this entire GPU ordeal.Thank you so much."
Excellent customer service!
"Hailey.T.Rochin was really helpful and fast in solving the issue, thank you."
NewEgg beats Amazon hands down
"I started buying from NewEgg back when they were EggHead (if I remember). The customer service has always been the main reason I return. I bought Gigabyte GA-AX370 K5 and have had nothing but compatibility and BIOS problems with it. NewEgg arranged for me to return an incompatible Processor (due to the BIOS version), which allowed me to then purchase another processor that I knew would work the board/F1 BIOS. The processor return policy was 'return for replacement only but Newegg worked with me. I was given store credit but that's fine. As I told the rep, I'll spend it eventually.Big thank you! "
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