• ADDRESS
    08902
  •  
  • BUSINESS HOURS
    24hrs
    GENERAL PHONE
    n/a
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    dispute@shein.com
    SUPPORT PHONE
    n/a

Payment options

  • checkmark icon Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • checkmark icon International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 8.75/10
Chance of future purchase: 8.78/10
Shipping & packaging: 8.70/10
Customer service: 8.94/10
Return/Replacement policy: 8.65/10
Click a star to Write a Review!
1/5
2018-08-05

Delivery not received

"Never received my delivery, can't see myself shopping here again, which is a shame as it is an affordable website with decent clothes if well searched. "

Helpful Cool

2/5
2018-07-11

Highly Disappointed:(

"I ordered three different bikinis from their site and was left with a lighter wallet and disappointment. First of all, they took about two weeks to arrive and were in different packaging, which was sketchy. The yellow suit wasn’t even the one pictured or ordered. The name specifically states “Tie” in it and I somehow got a bandeau top. The fabric is stretchy and the bottoms looked exactly like the photo though. Overall, I gave it to my ten-year-old cousin who doesn’t even weigh 100 pounds—that’s how small it was. The second bikini was a watermelon color. The back had a flimsy latch that came apart even as I just stood there. That was probably the nicest out of all three of them, plus the top coverage was pretty good. The third suit wasn’t as pictured and I’m confused because other customers received different tops? So SheIn sends their customers different swimsuits as pictured all for the same price? Also, it was supposed to be a swampy green color, but looked more turquoise/teal and grayish. All in all, I paid about $25 for all three and wouldn’t give a second thought about purchasing from the company again. The padding and sizing was all off and it’s just not a good site for **** women. "

Helpful Cool

5/5
2018-06-26

So recommend

"I m always satisfied with what I receive from shein, quality/prices are excellent "

Helpful Cool

1/5
2018-06-17

Be CAREFUL my order never came! No refund either

"I had orderd a few items from SheIn.com a little over a month ago. The items were labeled as “delivered” but never showed up at my address. After looking into it further, I saw that my shipping address was going to another **** the other side of the country! Somehow SheIn managed to mix up our orders and neither of us received any package. I had been in contact with the girl, and she demanded a refund. However, I still wanted my order, so I decided to chat with customer service to see if they could fix this and ship to the right address. They told me it would be fixed and sent to me shorty. Well, it’s been over a week, I am tracking my order and the shipping adress is still INCORRECT and is saying a different girl from a different state. What a headache! They can just keep my wasted $50 and I will stay far, far away from this site!"

Helpful Cool

5/5
2018-06-12

One stop shop for affordable fashion

"I loved all the 3 pieces I got. True to size, good quality for the price and fast shipping "

Helpful Cool

5/5
2018-06-08

Love them!

"Love their Products!
Whenever I buy any thing, theyre always super affordable and cute, never had any problems regards shipping and I've worn their stuff even to high end events!
"

Helpful Cool

5/5
2018-06-07

j'adore

"tous les articles que j'ai commandé sur sein étaient super de très bonne qualité
je vais encore commandé sur ce site et je le recommande a toute ma famille et mes amies
"

Helpful Cool

5/5
2018-06-07

ONE OF MY FAVS!

"I love it, I've been shopping there for over 2 years and it's one of my personal fav when it comes to online shopping. I reall recommend it. "

Helpful Cool

4/5
2018-06-07

good dress

"good dress,i like it.just a perfect wear and came on time I was expecting it on 27/6 just I got it today 6/6"

Helpful Cool

5/5
2018-06-05

I love SHEIN

"Very trendy, unique and stylish
I always check customers reviews and photos and sizing charts before ordering.
I am never disappointed.

"

Helpful Cool

5/5
2018-06-04

100%

"
the products are all very good, come in pictures! the quality / price ratio is sensational, highly recommended
"

Helpful Cool

5/5
2018-05-31

I really loved my order

"Amazing clothes at best price! I highly recommend;)
The table with the measures on the site is very reliable and allows you not to make wrong choices!
"

Helpful Cool

5/5
2018-05-31

We recommend it!

"The site is really helpful giving a lot of details about all the products such as: description about the material and fabric, size & fit that is really helpful. Moreover the customer service is very helpful, replying pretty fast in any question. The packaging is great and so far we've never had any problem with the products that we've ordered!"

Helpful Cool

5/5
2018-05-30

Amazingly surprised!

"My experience: When I first placed my order, I was very skeptical about this website because it was so cheap. I was afraid that my order was not going to come or the material of my products will be poorly made. However, this was not the case. I received my first order with not fully satisfied nor fully disappointed. The top of the swimsuit fitted me perfectly, however, the bottom was way too tiny. As I'm scanning through the option to return my swimsuit, I ran into an option of talking to a customer service through what's call a "ticket". When I submitted the ticket asking if I could get an exchange a small bottom with a larger. I submitted the ticket not expecting more than that would not be an option. However, within 24hrs, a customer service replied politely and was more willing to solve the problem. She gave me an option of getting a different swimsuit with a bigger bottom or get a refund, I was surprised at how accommodating the customer serve was. I agreed to have a different swimsuit. Not long after that I received that package.
The materials of all of my clothing items ever since are very nice, thick, and all of them matches with what's on the picture. I think the reason why I kept coming back here is not only the price is so worth buying, but also of the customer service. They definitely show that they truly care about their customers and always make them feel welcomed.
"

Helpful Cool

5/5
2018-05-29

I recommend!

"I recommend this online store! Excellent choice, low prices, good quality, fast delivery around the world!

"

Helpful Cool

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