"Sweetwater customer service and their tech support staff could not have been more supportive and helpful in ensuring i was satisfied with my purchase. I really can't thank them enough for their patience and making my acoustic guitar purchase experience easy and fast, and "fast" is big, and although i had lots of questions, every rep i spoke with made me feel confident in their ability to take care of the issues I expressed. Sweetwater really stands behind their mission statement of making sure their customers are satisfied, and I cannot thank their reps enough for that. Great company thanks, I'll certainly be coming back."
Fantastic as Always!!
"I always enjoy buying from Sweetwater, their very knowledgeable staff is always willing to help. I enjoy talking with Paul when he calls looking for updates on my purchases. Sweetwater is the standard to buy all my musical gear for me from now on. Thanks Guys!"
Sweetwater - Best There Is
"I've been buying from Sweetwater for 20 years now. Doesn't matter if your order is big or small, Sweetwater goes the extra mile. "
"just good ole experience all around, the way everything should go."
Great Company! Great Personel
"Super service & fast shipping"
Sweetwater - Continually Delivering a Five Star Experience
"Although I always support worthy local Indie Music Stores, there is no other resource like Sweetwater for so many of my purchases of specific types of instruments, musical performance and recording gear. Their insights before, during, and after the sale are World Class. They also offer outstanding interest-free payment terms, unparalleled Tech Support and extended warranties that usually exceed what manufacturers routinely provide. Cannot say enough about the years of high quality sales and service this company has routinely and consistently demonstrated. You will never go wrong in always considering Sweetwater as a great place to buy musical items."
"When I ordered, they immediately called me to thank me for the order and make sure all was okay. Received the order and was surprised by the little gift of candy."
"Extremely satisfied. Good quality and such fast service. "
"Amazing! Easy, free shipping, fast, extra customer service attention “thanking me”. When order arrived an extra surprise. Something sweet to thank me"
Always the best
"I have shopped with Sweetwater off and on for the past 10+ years and have found every experience a pleasant one. Recently I needed to update my recording software for my home/amateur studio. My simple questions were answered and specific details gathered and the best solution for me was found. Got a little confused on the download process and the technical support was there to get me through it without making me feel absolutely like a technological idiot.As always, friendly and personable service provided by a knowledgeable staff. That's what keeps me returning to this site."
A Musician's Paradice !!!
"I am a very fortunate practicing musician. Since I live right here in Fort Wayne and can and DO come out here often, and whenever I have a musical need. I have had many sales people help most all have been superb, but the guy who has been bending over backwards to accommodate me for the past 4 or 5 months has been AUSTIN CARPENTER. He goes above and beyond the "customer satisfaction" ideal. He's like an "old" soul in a modern world. I have had a very good working relationship (customer / store) with others, but they have moved or left, but this was a job to them. Austin makes you feel like this is HIS Mission in life to serve people and I am one of the lucky ones. "KUDOS" Sweetwater / Chuck Surack.Thanx,R.C.N."
Sweetwater is a unique resource in the world of Music
"I've been a Sweetwater customer for many years. Unsurpassed and personal customer service. I can reach my Sales Engineer directly, every time. Had a chance to visit about a year ago; from the outside, a huge, somewhat intimidating place. As soon as I walked in the front door, I felt like a welcome guest! Imagine your favorite local music shop, attached to a great recording studio, a phenomenal Music Educational Campus, and every person there is enthusiastic, knowledgable, and genuine. That's Sweetwater!They have the facility, the product, the right prices, and the people. And the VW Microbus where it all started is right inside the front door!"
Excellent and reliable service
"Sweetwater Sound provides probably one of the best online shopping experiences. The store has a simple layout hence making it easy to get around, compare prices, read reviews and eventually make a decision. The staff are extremely knowledgeable in their diverse fields of expertise and respond promptly to queries.Their reliability is good and being continents away, I'm never worried about how the logistics will be catered for. John"
Sweetwater is Awesome
"A very unique friendly and wise experience awaits us and in my case I've been purchasing equipment for at least 50 years this is the best company ever. I wish I would have lived next to Sweet water when I went into music. Very happy. "
Best service around
"Best prices, best service, what more can you ask for. Fast shipping, securely packed, perfect product, great followup. "
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