kept my money for 2 weeks
"I ordered a part and immediately noticed the part number was not what I wanted. I called customer service and asked to have the order canceled, within minutes of placing the order. I was told that a request to cancel the order was placed. An hour later I received an email stating that the order was shipped with a tracking number. I called back to customer service and was told since a tracking number was attached that the order cannot be canceled. I would have to wait for the order to arrive and then call back to get instruction on returning the order. Guessing Ill have to pay for return shipping and in the meantime they have my money. I plan on contacting my bank and disputing the charge. I told them 2 time not to ship that to me. The refund to my account was finally issued 100%, so I guess other than the inability to cancel the order, I am satisfied. As far as customer service goes, had I not entered this review, I would not have heard from anyone. I would still not use this company again."
Too costly to return product
"Wrong part was ordered but it costs more to return than the product cost! They do not provide nor offer a return shipping label which would cost them a fraction of what it costs an individual! NOT HAPPY!! Stuck with parts that don't fit!"
10 days parts not shipped no reason given
"Ordered parts 10 days ago still no parts have been shipped called Customer Service they said was ready to ship 2 days later parts still not shipped Told them to cancel order..... order has not been canceled. VERY poor service! I buy parts online on a regular basis and most are processed and shipped within 48 hrs. Have never received any email except the one when making purchase. Order Number: 37501692 Order Date: 29-May-2018 "
"I always use USAutoparts when I have a problem coming up."
US Auto Parts May 2018
"Excellent experience. The sales advisers went the extra mile to ensure i got the right parts and the compatibility with my vehicle. they followed up on my parts orders and helped me avoid duplicating parts. Great work. I am a very happy customer and undoubted will return and refer family and friends "
All Items Received As Ordered :) :)
"All Items received as ordered and on a timely manner and in working ordered :) :) :)I recommend US Auto Parts to all the die hard Auto D.Y.I's.Thank you,"
"The delivery was faster than I expected. I actually got my car on the road about three days than expected. The parts were a perfect fit."
Right parts , on schedual delivery , Great price .
"Right parts , on schedual delivery , Great price ."
right on time
"Only issue I had was ordering the item & wasn't able to apply my coupon."
"Items came in quickly and were well packaged. Look forward to having them installed to check for fit and performance. "
"Excellent , will be doing more business with you"
"Easy web site. No hassles perfic fitt parts.Priced right for my budget."
easy, simple, fast and great value
"good experience, fast, correct and great value.Tailgate door arrived earlier than promised, well packaged and scratch free.Door fitted truck, all hardware fitted. Satisfied completely."
"Awesome and great deals on parts"
"Parts arrived quick at a good price."
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