I ordered some items from Verizon. They were shipped FedEx (2 day). After the package was late I checked with FedEx online and the package was sitting in their warehouse 90 miles away. Just sitting there. It was listed as "not scheduled for delivery". FedEx couldn't tell me when it was going to be delivered to me. After another day I cancelled the order.
I told Verizon of the issue and they refunded my money for the items.
Then I ordered the items again and paid for Next Day delivery. The items are sitting in their warehouse 250 miles away and it is almost 10AM which is promised delivery time. It will have to travel 160 miles to their warehouse and then travel another 90 miles to get to me all in 90 minutes.
When I talked to the representative I had a very hard time understanding her.
I am done with FedEx. Unfortunately Verizon uses them exclusively.
I can get UPS here in 2 days when I order from Amazon.”